Privacy Policy

1. Introduction

TradingSyncX ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading signal automation service.

By using TradingSyncX, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name and email address
• Billing information (processed securely via Stripe)
• MT5 account numbers (for signal delivery only)
• Telegram user ID (if you opt-in for notifications)

2.2 Trading Data

• Trade execution logs and history
• Signal reception timestamps
• Performance analytics (win rate, profit/loss)
• Copy trading preferences and followed signal providers
• Remote control commands and session logs

2.3 Technical Data

• IP address and browser type
• Device information
• Usage patterns and preferences

3. How We Use Your Information

• To provide and maintain our trading signal service
• To process your transactions securely
• To send trade notifications via Telegram (if enabled)
• To facilitate copy trading between signal providers and followers
• To enable remote control of MT5 accounts through our dashboard
• To provide customer support
• To improve our service and user experience
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for all data transmission
• Encrypted database storage for sensitive information
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only
• No storage of broker credentials - we never have access to your funds

5. Data Sharing

We do NOT sell, trade, or rent your personal information to third parties. We may share data with:

• Payment processors (Stripe) for secure transaction processing
• Cloud service providers for hosting and infrastructure
• Law enforcement when required by law

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

• Personal data is deleted within 30 days
• Trade history may be retained for up to 7 years for legal compliance
• Anonymized analytics data may be retained indefinitely

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Disable Telegram notifications at any time

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, but this may affect service functionality.

9. Children's Privacy

TradingSyncX is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the new policy.